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Privacy Policy

Effective Date: 05/07/2025

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Introduction

At Kidz Play 4 Dayz, your privacy and your child’s safety are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit our indoor playground or use our website. We are committed to maintaining a secure and respectful experience for all families.

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1. Information We Collect

We may collect the following types of information:

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From parents or guardians:

  • Name

  • Phone number

  • Email address

  • Emergency contact information

  • Payment details (processed by secure third-party providers)

  • Account login details (if you create an account)

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About children (with parental consent):

  • Name

  • Age

  • General preferences (to ensure safety and access to age-appropriate areas)

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From our website or digital systems:

  • IP address

  • Browser and device type

  • Pages visited

  • Date and time of website access

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2. How We Use Your Information

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We use your information to:

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  • Register bookings and process payments

  • Ensure child safety and proper facility access

  • Communicate essential updates, waivers, or closures

  • Allow you to create and manage an account

  • Customize our website for a better experience

  • Aggregate anonymized data for operational improvements

  • Fulfill legal and safety-related requirements

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We do not sell, rent, or trade your personal or email information to anyone.

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3. Children’s Privacy (COPPA Compliance)

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We comply with the Children’s Online Privacy Protection Act (COPPA). We do not collect personal information from children under 13 directly through our website. Any information collected about a child is submitted voluntarily by a parent or guardian for safety and service purposes only.

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4. Sharing Your Information

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Your information is only shared with:

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  • Trusted service providers (e.g., waiver systems, booking platforms, SMS/email tools)

  • Payment processors who collect payment information strictly to process your transactions securely

  • Legal authorities if required by law or to respond to emergencies

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All third-party vendors must protect your information and may use it only for providing services to Kidz Play 4 Dayz.

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5. SMS Text Alerts

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With your consent, we may send SMS text alerts for:

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  • Reservation confirmations

  • Emergency updates

  • Facility closures

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Message and data rates may apply. You can opt out at any time by replying “STOP” or by contacting us directly.

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6. Email Communication

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We may send you essential operational emails related to:

  • Booking confirmations

  • Waiver links and updates

  • Emergency or closure notifications

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We do not send marketing emails, and we never sell, rent, or trade your email address.

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7. Data Usage and Demographics

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Your data is used to:

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  • Improve our facility and customer experience

  • Ensure age-appropriate and safe play

  • Better understand visitor demographics (e.g., age groups, locations)

  • Aggregate anonymous data for analytics

  • Customize the website for a smoother, more enjoyable experience

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All demographic data used for analysis is anonymized and non-identifiable.

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8. Cookies

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Our website uses cookies to enhance your browsing experience. Cookies help us:

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  • Remember your preferences or login status

  • Improve site functionality and user flow

  • Analyze site usage to improve services

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You can disable cookies in your browser settings. However, doing so may limit some functionality of our website, including reservation features or account login.

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9. Data Security

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We take data protection seriously and use appropriate safeguards to secure your information, including:

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  • SSL encryption for our website and online forms

  • Secure, PCI-compliant payment processors

  • Restricted staff access to sensitive information

  • Internal staff training on privacy and data handling

  • Regular security audits and policy reviews

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Although no system is entirely foolproof, we follow industry best practices to protect your data.

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10. Your Rights

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You have the right to:

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  • Request access to your personal data

  • Request corrections or deletion of your information

  • Opt out of SMS or email notifications at any time

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To exercise any of these rights, contact us at:
kidzplay4dayz@gmail.com
215-565-0400

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11. Updates to This Policy

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We may revise this Privacy Policy occasionally. When changes occur, we’ll update the “Effective Date” and post the new version on our website.

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12. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

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Kidz Play 4 Dayz
3062 Richmond Street
Philadelphia, PA
kidzplay4dayz@gmail.com
215-565-0400

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